GraceSoft
Company name. It tells you the maker and quality standard behind the product.
How GraceSoft Product Names Work
A simple naming system so business owners can immediately understand what each product is and what it does.
The Naming Formula
GraceSoft + Product Name + Function Name (optional)
Think of it like an address:
1) GraceSoft = who built it, 2) Product Name = which product line it belongs to, 3) Function Name = what specific job it performs.
In Business Owner Language
Capture / Sentinel
Product name. It tells you which product family or suite this belongs to.
Concierge
Function name. It tells you the exact role inside that product, like FAQ handling and booking.
Examples
GraceSoft Capture
GraceSoft = company name
Capture = product name
No extra function name is needed when the product name itself already describes the core purpose.
GraceSoft Sentinel Concierge
GraceSoft = company name
Sentinel = product name (umbrella suite for all AI products)
Concierge = function name (FAQ and appointment booking AI agent)
What Sentinel Concierge Does
- Answers predefined FAQs using your approved response blueprint
- Handles appointment booking via WhatsApp chat flows
- Avoids non-business-hours booking windows
- Respects public holiday constraints in scheduling
- Supports calendar workflows based on Google, Apple, or Outlook calendars
Need Concierge Customized for Your Team?
We can adapt the FAQ blueprint, booking rules, and workflow integrations around your actual operations.